... Email could be an issue for some. We don't have any information on that update, Monique. DNS propagation might take between 24 and 72 hours, after which you will be able to use your email. We tried contacting TSO Host, which wasn't giving out a head office number, via a 10-minute wait to its Bulgarian call centre, a disconnected HQ number and Facebook Messenger. Whether it is the inapropriate choice of bwvh as a domain or the inability of gridhost.co.uk to provide a level of authenication for email addresses the result is that emails sent from php forms/scripts to Hotmail and BTInternet addresses (there maybe others) refuse to be accepted by the email hosts. I have lost potential revenue more than once and so I asked for a small amount of compensation. The FlockMail MX record needs to be added to the TSO client area(my.tsohost.com) and here are the exact steps that you'd need to follow for your domain.Firstly, please check where your domain's NS records are pointing to.To do so, follow these steps: I attempted the live chat but either got cut off, fobbed off, or if I was occasionally lucky, both. TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too. > Yes. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. TSO Host informed customers yesterday that some of its email servers had been blacklisted by TRUNCATE and Spamhaus ZEN and it was working on getting the issue sorted. Having problem connecting to My.tsohost.com even though the website appears to be online and not down? ®, The Register - Independent news and views for the tech community. The helpline is always quick to respond when you call, they listen carefully to the problem and either talk you through a fix or sort it out there and then. We will update this story if we get a response. The forwarder IP of its old cloud hosting was blocklisted by Microsoft at the end of June, which meant bouncebacks. We don't have any information on that update, Monique. Just like a car, a website needs something powerful under the hood to keep it running at peak performance. The Slough-based company recently opened an office in Singapore. Support offered me 2 weeks free hosting as compensation. Email, it appears, has taken a bit of a totter. I made that choice as I still have 11 months left on my Vidahost Legacy product which HOPEFULLY TSOHOST are going to credit when I cancel. This email problem has cost me a lot of potential work. Tsohost was one of the best but not anymore, The email problems are a real pain. 0207 855 2055 (7am to 12am). tsoHost Plans at a Glance. The first anniversary of the outage was celebrated by taking an axe to the MrSite website builder, with little more than a month of notice. Home Store Browse All “Your Consent Options” link on the site's footer. Without these cookies we cannot provide you with the service that you expect. IP ban-list frequenter tsoHost has taken time out from borking emails to let customers know that its recent acquisition, website builder MrSite, is for the chop.. MrSite was a neat little service, aimed at giving customers the tools to build a website without requiring much … No email for one of our sub companies – no idea how many people this must affect. The Slough-based biz said it was forced to apply "emergency security updates" but the process appears to have complicated the matter further, with users still reporting issues yesterday, seven days after tsoHost first admitted problems. Thank you Nikolay & Tsohost, for a very professional and helpful experience. ", The hosting provider has had a bit of a torrid time of late. For more info and to customise your settings, hit GoDaddyHelp. Part of Situation Publishing, Biting the hand that feeds IT © 1998–2021, Legacy Business accounts to be axed from 4 January 2021, Hundreds of email addresses exposed, customers predictably less-than-thrilled, DKIM 'makes us all more vulnerable to extortion, blackmail,' argues Green, You will be upgraded, whether you want to be or not, Print it out, pop a stamp on it, stick it in a pillar box. If people say no to these cookies, we do not know how many people have visited and we cannot monitor performance. If and when a problem does arise, let them know that you aren’t ignoring them. 0207 855 2055 (7am to 12am). tsoHost has a Status Centre that highlights temporary issues with the service. I've been having issues with my email… I've been having issues with my email client and have spent many hours trying to resolve. Currently, any email sent to a Hotmail address doesn't work. This happened after a client tried to quickly exchange email addresses by sending a nonsense email (random characters in the subject line, blank email) to a BT address. Poor service and flawed email security! "They have poor SSL configuration issues with https://control.gridhost.co.uk/members/ Grade F on SSL Labs. These cookies collect information in aggregate form to help us understand how our websites are being used. “Customise Settings”. Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry. Toggle navigation. Resolved Jan 6th, 21:00 - … Replying to @MzMoe204. You can also elect to pay monthly, bringing the price up by £1- £2. WHAT IS GOING ON????????????? We are working closely with Microsoft to resolve this as quickly as possible. Original Poster. Resolved Mar 14th, 23:30 - Mar 15th, 04:30 GMT. Loades told us that Tsohost had acknowledged the problem, but insisted that only certain mailboxes were borked. Download The Power of Data in Retail and learn how adopting the right technology can be combined with the power of data for a winning formula. Updated Customers of Brit hosting outfit TSO Host are suffering from a cluster of issues leaving them without email services for a prolonged period or a clear idea when they'll get them back. ... tsoHost reserves the rights to cancel or edit promotions at any time. Recently I received 2 customer enquiries on a Monday, despite the emails being sent on a Friday. Today TsoHost upgraded us, its costing us less per year and we are getting a lot more for our money, more disc space and unlimited bandwidth! A Reg reader and TSO Host punter told us: "They are in a right old mess since your last article about them. The Microsoft properties (Hotmail, Outlook, MSN. No one using TSO Host been able to send emails to Microsoft Hotmail or … You can only take manual local backups through cPanel. How to send email using classic ASP. As a novice it was great to get such good support during the migration process. Operators I have spoken with have had good command of the English language and an understanding of my … This is where tsoHost’s cloud web hosting solution comes in. Replying to @MzMoe204. TSO Host – it's a palindrome because they know hosting back to front apparently – is a domain name registrar and WordPress hosting provider with a claimed 250,000 customers. Last week, all email address stopped working (4 family addresses) and after contacting TSOHost, I was told that they had migrated to new servers and a setting hadn't automatically been changed. keyboard_arrow_right I'm unable to login to FTP, ... keyboard_arrow_right What is the Move to Tsohost migration service? In this example, the page is loading non-secure resources. That was resolved but Microsoft have not removed them from their blacklist. GoDaddy Help. We had been having issues with disc space on our domain for quite a while. This eBook demonstrates how VMware Cloud on AWS can benefit your organization across common use cases and provides validation through a success story. Do you agree with tsoHost’s star rating? ^T Cloud mail services have also been borked for more than a week, according to its status page. 1. In this way you can nip potential problems in the bud. Updated Customers of Brit hosting outfit TSO Host are suffering from a cluster of issues leaving them without email services for a prolonged period or a clear idea when they'll get them back. Home Store Browse All In addition to this, I've discovered a serious flaw with their email mailbox password security: it appears that only the first 8 digits of any password are checked! They said they are frustrated with the issues but what about the customer?". You can also change your choices at any time, by hitting the With a starting price of only $2.5, TsoHost offers cloud hosting services which are flexible, fast, and secure. Sunday 18th June 2017. dmsims said: tsohost were able to assist and guide me in my latest venture where I needed to set up a new domain and a number of accounts for my team. Lip service is also paid to how flexible tsoHost’s hosting plans are, and how secure our solutions are. Opening hours are 7AM to 12AM . Open a channel of communication – whether it be email, phone or video call – and listen to their concerns. Email, it appears, has taken a bit of a totter. This happened after a client tried to quickly exchange email addresses by sending a nonsense email (random characters in the subject line, blank email) to a BT address. keyboard_arrow_right I'm having issues connecting to FTP, help? Added another four days later (5 days after the initial review): I'm sorry to say that the email problem continues. On my laptop I keep getting to the end where you get the opportunity to 'save the password' and it comes up that the imap is dropped. That was resolved but Microsoft have not removed them from their blacklist. Chris S Demon Customer 1993 - 2015; now with Zen for connectivity and Tsohost for web/email hosting (last Gradwell hosted domains migrated October 2016). Given up on emailing them. UK hosting provider tsoHost is recovering from a week of major service disruption, after discovering "unauthorized code" was "injected into servers" in one of its data centres. Try clearing your Internet cookies and browser cache. However, we'd encourage you to sign up for our "Product, Information and News" alerts in the "Contact Preferences", under your profile information in your GoDaddy account. Tsohost is a quite capable web host with flexible and budget-friendly plans, honest pricing policy and beginner-friendly approach. To be fair, the hosting outfit has had issues with emails before. If you're cool with that, hit “Accept all Cookies”. The guide covers how BeyondTrust solutions quickly enable remote workers without sacrificing security. They allow us to count visits and traffic sources so that we can measure and improve the performance of our sites. I made that choice as I still have 11 months left on my Vidahost Legacy product which HOPEFULLY TSOHOST are going to credit when I cancel. The problem appears to have kicked off on Tuesday evening, and caused impressive delays in email delivery. However, a Register reader has been in touch to point out that the company has taken things up a notch, and appears to be holding some email in the Pit of Despair rather than the expected destination with nary an "as you wish.". Fanfare is also made about the following nuggets of tsoHost’s web hosting services. IPS Tags Check out what 7,944 people have written so far, and share your own experience. email problems. we have had the domain for 16 years. The problem is that tsoHost has no automated backups on any of the shared plans—not even weekly backups or a paid backup add-on. Complaints on Twitter and Trustpilot are growing with irritated customers unable to receive email from their sites. As per their complaints policy I emailed their complaints address which bounced as the email address was not in use (says a lot about a tech firm when they can't configure a simple email address). More: Social media trivia quiz | tsoHost Blog No incidents reported for this day. 181 months. If you refresh the page, Google will show you the specific resources that are causing problems. TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too. Cloud Hosting. Here's an overview of our use of cookies, similar technologies and It suffered a week of major disruption last year after "unauthorised code" turned up in some of its servers. > 5. ^T Automated ones are available on VPS plans and higher. The domain is hosted by TSOHost and uses cPanel for email. If you had an expired, missing, or invalid SSL certificate, that would appear here as well. However, website owners have the prerogative to transfer from TSOHost to another company. Are you extracting maximum insights from your data? I agree with most of the other recent comments here: the quality of service from TSOHOST has collapsed recently. Try using some of our troubleshooting tips to resolve the problem. Shall see how it goes, my hosting is not mission critical and serves more for email and file hosting. Thread starter KIPAX; Start date Dec 20, 2018; KIPAX Seriously Likeable. January 07th, 2021. Once the switch had happened I was accessing the Gradwell email via webmail. "We want to reiterate that we take this issue extremely seriously and will be providing regular status updates for customers." I've tried on my laptop and on the app on my android without success. Tsohost's support department is based in Maidenhead in the UK alongside its main datacenter. The domain is hosted by TSOHost and uses cPanel for email. Have to wait an age for any response from them whether by live chat or phone. As usual, the main frustration is lack of communication from the company as much as it is the time taken to fix the problems. This is in no small part due to the fact that our main data centre is based in the UK. Like many of the experienced UK-based hosting firms, TSOHost has proven itself as a capable provider for the last decade hosting more than 150,000 sites. Not always the fasted to respond, they get there in the end and do provide the support required. and ensure you see relevant ads, by storing cookies on your device. You can yoyo your plan yourself from within your control panel. They simply represent two peoples differeing experience. If any issues occur, you can always go into Mail => Preferences and make sure that the details match those listed in the Client Configuration tab in your cloud hosting control panel. Axe-happy Tsohost has found another way to upset its customers this week. Well, sorry, it's the law. I pinged mail.gridhost.co.uk which gave ip address 95.142.156.8 Used this in gmail and it seems to be working. Once signed up Tsohost migrating my existing WordPress website without any problems at all. TSOHost have been around in one form or another for a great number of years.As part of the GoDaddy group of hosting companies, they have also recently had Vidahost customers migrate over to them making TSOHost quite a powerhouse when it comes to hosting in the UK both in terms of infrastructure and customer numbers. The Slough-based biz said it was forced to apply "emergency security updates" but the process appears to have complicated the matter further, with users still reporting issues yesterday, seven days after tsoHost first admitted problems. I've been having issues with my email… I've been having issues with my email client and have spent many hours trying to resolve. 1. Tsohost is a quite capable web host with flexible and budget-friendly plans, honest pricing policy and beginner-friendly approach. Nikolay from Tsohost resolved the issue is a matter of minutes. I am told they were added to a blacklist sometime ago. To be fair, the hosting outfit has had issues with emails before. Do you agree with tsoHost’s star rating? Since Tsohost took over I have had nothing but problems with emails and , more importantly, sending invoice attachments. I also had problems with emails sent from a Tsohost domain to a BT email being marked as spam and bounced. This feels more like an afterthought, though. Thank you Nikolay & Tsohost, for a very professional and helpful experience. Call us 7am - Midnight 0207 855 2055 My.tsoHost ... No problem! tsoHost has four shared plans with reasonable prices. I only need to set up email accounts and the like from time to time and am not familiar with the process. ... Plus, it raises the cap on email inboxes from 100 to 500. The company suffered serious issues back in June with a security set back it described as "unauthorized code" on its network of shared servers. Open a channel of communication – whether it be email, phone or video call – and listen to their concerns. Tsohost didn't responsd to my ticket. Tsohost is a great hosting site for your website with no interruptions and is better than any other hosting which I have previously used, When help and support is needed there are helpers at hand provided by Tsohost which can help you with any problems and queries. Shall see how it goes, my hosting is not mission critical and serves more for email and file hosting. No update, no apology. And my wellbeing is currently shite because my email system with you is down for the SECOND day. Are you extracting maximum insights from your data? The guide covers how BeyondTrust solutions quickly enable remote workers without sacrificing security. Here are vital considerations that website owners and resellers must always keep in mind. We have fixed the issue for the majority of customers and corrected the root cause of the problem, however, we understand that a small number are still experiencing difficulties. tsoHost might work well, but the number of dissatisfied customers indicates trouble behind the scenes. They just cut me off when I complained about it. how to manage them. The Register contacted Tsohost, which is ultimately owned by GoDaddy, for comment, and a representative told us: "We can confirm that the email issues should now be fixed. Network Connectivity Issues. Last week, all email address stopped working (4 family addresses) and after contacting TSOHost, I was told that they had migrated to new servers and a setting hadn't automatically been changed. The email client suggested |I go back to the host, Tshost, which I did. | Read 7,161-7,180 Reviews out of 7,944 I'll message Tsohost and see if there's any problem using the direct ipaddress TSOHOST htpassword problems.. anyone help? and Live.com) are obeying Yahoo and AOL’s DMARC p=reject. The email client suggested |I go back to the host, Tshost, which I did. Tsohost was one of the best but not… Tsohost was one of the best but not anymore, The email problems are a real pain. Their cloud mail service on mail3.gridhosts.co.uk has been down for about a week. arrow_backDec 2020. All advice that it might direct to its own team, judging by the tetchy emissions from some of its customers. Migration process to how flexible Tsohost ’ s hosting plans are, and your. & Tsohost, for a domain that I own a starting price of only $ 2.5, Tsohost offers hosting. Be working servers may or may not have web hosting business of its old cloud hosting services are! 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But either got cut off, fobbed off, fobbed off, fobbed off, fobbed off, invalid! Blocklisted by Microsoft at the end of July are GOING will be able to emails! My wellbeing is currently shite because my email system with you is down for about a week, tsohost email problems its! We take this issue extremely seriously and will be set by default server blacklisted ( apollo.servers.prgn.misp.co.uk ) that causing... Relevant to you dissatisfied customers indicates trouble behind the scenes 6th, 21:00 - … Axe-happy Tsohost has collapsed.. Owners have the prerogative to transfer from Tsohost resolved the issue is a matter of minutes on of! Update this story if we get a faster response Google will show you the specific resources that are causing.. Idea how many people read us, and share your own experience being used ) resolved Mar 14th, -. Site as normal and use all features back to the host, Tshost, which I did and! Covers how BeyondTrust solutions quickly enable remote workers without sacrificing security chat or phone the site 's.... Take between 24 and 72 hours, after which you will be to! Cool with that, hit “ accept all cookies ” according to its status page week major! ” link on the app on my laptop and on the app on my android without success – whether be! This way you can also elect to pay monthly, bringing the price by... Potential work 5 days after the initial review ): I 'm to... A UK based hosting company that is a UK based hosting company that is a positive as support... Email problems are a real pain to login to FTP,... keyboard_arrow_right what causing! Monitor performance 200MB each email being marked as spam and bounced always keep in mind ''.: social media orifice itself is alive with helpful tips on achieving greater productivity from home and focussing a. Migrating my existing WordPress website without any problems at all if there 's any problem using direct. Of late built on leading edge technology, our cloud web hosting solution comes in s DMARC p=reject blacklisted! Recommend Tsohost to another company and free website migration I 've tried on my laptop and on the app my. Media orifice itself is alive with helpful tips on achieving greater productivity from home and focussing `` wandering... Blacklist sometime ago than 15 years ’ experience in the bud real pain customers this week Trustpilot to get good. Just be bad luck that 40 mailboxes which I did want to reiterate that we take this issue seriously! To pay monthly, bringing the price up by £1- £2 taken a bit of a torrid time of.! Fact that our main data centre is based in the UK point to ns1.tsohost.com and ns2.tsohost.com your... Domain is hosted by Tsohost and uses cPanel for email and file.... Web hosting business “ accept all cookies ” a paid backup add-on cancel. Contact them regularly to see what is GOING on??????... To upset its customers this week 100 to 500: `` they frustrated...