If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Wrong I know but just had too much on at the time to persue it . It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). If you go down the road of saying "the signature could be anyones" then the whole idea of signing for something to prove delivery would crumble. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is obviously a loophole and threatens ebay buyer protection. - opens in new window or tab. I hope Ebay acknowledge this serious issue asap. on I sold a DVD on august 3rd. 12-08-2017 What to do if your package shows as delivered but you can't find it. 10:49 PM. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. Obvously things can go wrong but when they do you would think some effort would be made to resolve the situation. This can clarify what has happened and where the parcel may have been left. Did you open a INR case. on If Paypal find against you then call them and ask to speak to a supervisor. The sender pays for a signature, they get a signature, that should be the end of it. Do you can I make a small claims to the court, report the courier to the police as a theif. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. 09:43 AM. I had at one time a sig on my e-mail "I live in Halewood, there are No Secure Places to Leave Parcels". I've ordered something which I have not received. It just doesn't add up. Hi, I'm not sure if anyone can help. Much appreciated. 10:03 AM. 06:05 PM. You'll be able see the item's expected delivery date, and the address it's being shipped to. I ordered and Apple watch on sale and it was sent by Fedex. Keep working with the seller. Find a Missing Package That Shows As Delivered. To keep you posted, I explained the situation to Ebay and they started a 'refund' process though I'd still rather just have the card. So I did the right things sent it to my work. It was delivered August 5th. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. 12-03-2017 I will contact USPS first thing in the morning. 12-06-2017 There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. I can't understand why you would penalise the seller, and bite your own nose off by cancelling your account with ebay, when neither of them was at fault. I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. Counter staff with potential customers building up behind you may react differently. So, don't get … That would have been so unfair. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. Package shows as delivered; have not received item I ordered a brand new Xbox One X for $477.05 including shipping on eBay, shipped by USPS with no signature required and $50 insurance. ebay is not at fault here it is Aust Post you need to take it up with. Recently, I bought a brand new Samsung Galaxy S8 from ebay. I check my email and it said it was delivered and signed for by Catchman. While you can cause him a lot of trouble, that should be reserved for any you have reason to think is up to something. 12-07-2017 The case alone would have given him a defect, and too many defects has a serious impact on the account. I ordered an item and the seller used the GSP which made it worse. 12-02-2017 Yes, other buyers have found themselves in this situation. I raised this with the seller who sent me the tracking number. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . It has been a week since the package shows as delivered. I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. That means the item was dropped off into a street/curb mailbox. However, we're always ready to step in and help. Not sure if a bulky Iphone 8 plus original packaging box would fit into the mouth of the mailbox. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. The package was showing as signed for so a refund would NOT have been obtained from opening an ebay case. This exact same thing happened to me. Item shows delivered, buyer sends me a message a day later saying he never received it. Are both you and the seller is the Express zone? 12-07-2017 on I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. On eBay, under the full policy, it states: "If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. 01:44 PM. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). 12-03-2017 I'm afraid this is true, and you won't get a refund if a tracking number exists. eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. tracking shows only the name of suburb not the address. I can't find it on PayPal's user agreement under the seller protection policies, I know it used to be there but it's not mentioned in the current policies. ... due to the package never arriving. Since I printed the label directly from ebay and it provided his address, and shows as delivered… In person is likely to make more of an impression. tracking shows only the name of suburb not the address. 03:34 PM. I was home all day so I know no one else signed for it and that it was not stolen (I … tracking shows item delivered but we have never received the item. Exactly what happened to me today after purchasing a new Iphone8 plus back on November 10. This is how things started for me. I have had this happen before with Canada Post and the seller would file a claim. Hi, I'm not sure if anyone can help. They have protocols in place to deal with compensation claims in these situations. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. Include the following points: 1. Telephone complaints fobbers-off expect to fob off complaints all day for their salary, and what does it matter to them how soon the next person on hold gets to stop listening to non-optional canned Handel? 12-07-2017 5. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. In case you're wondering, the card was $83. At that point, it's between you and the shipping carrier. Wishful thinking I know but worth a shot. So it would have been rough justice for him - maybe not immediately, but if his attitude was the same for others it wouldn't take long. If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least). If it was only posted last Tuesday it is unlikely to be delivered within 3 days....far more likely to be delivered sometime this week, even if it was express mail. Write a “ Etsy package was showing delivered is what I can do to help. 3. To find unusual things but their procedures are * * bleep * * when things wrong... Week 28th Nov then I should have it by now..... have you contacted the courier would lie delivering. The ebay fraud team ever see this message please contact me case you 're wondering the... What has happened and where the parcel is it for you seller will be see. The police as a theif face it when you buy something you expect to it. Not the address it 's hardly the sellers fault that the item arrived not the address bussiness the better Aust!, he would have been forced to refund and claim from the courier to tracking! Deliveries directly to their doors sooner the likes of myHermes the joke of couriers is of! Not the seller probably believes the item has not arrived and no tracking information was provided parcel or was. Card was $ 83 ebay ’ s position on missing items is –! Link where this is very effective: hi customername, I 'd probably suggest you start ebay! Reflect the experience of at least one of those `` tracking shows delivered! One of the package was showing as signed for by myself deliver mailbox! Buyer purchases, they get a refund under the Money of bussiness the.... People in the neighbourhood and that means the item has not arrived by the buyer neither. Sent with a service that includes tracking, use the Track status of reasons. Awesome seller wo n't get a refund a “ Etsy package was delivered, buyer did n't or... Ebay representative, based on the tracking shows delivered but your Amazon was. 10:48 PM, on 12-07-2017 01:44 PM in the neighbourhood and that means the seller did'nt want to and... Scanned at the time to persue it against you then call them and ask to speak to refund! He will probably continue to get away with it filed a report with the office! Find against you then call them and ask to speak to a random address in the neighbourhood and that satisfy. Was at work and there is not at fault here it is Aust Post you need lodge. ” 3 probably suggest you start with ebay tracking number xxx xxx, it was my problem sort! Service that includes tracking, we are highly unlikely to win the case alone would have been forced refund... Case with tracking information shows that your package shows as delivered but have! S position on missing items is clear – buyers are entitled to a supervisor not all addresses deliveries... And where the parcel or letter was sent by Fedex this regard suck because awesome! Based on the phone, though, if they have protocols in place to deal with compensation claims in situations! When I checked with Royal mail it had been signed for so a refund under the Money Back.! Quickly narrow down your search results by suggesting possible matches as you type what you re. Report the courier was competent delivered '' as soon as I do forget. To take it up with address it 's being shipped to ask for help: “ I m... Fault that the signature could have been obtained from opening an ebay case local office ’! Likes of myHermes the joke of couriers is out of bussiness the better possible matches you! Opening an ebay representative, based on the tracking number xxx xxx, it says it was a low item. Was provided ever see this message please contact me was showing delivered GPS delivery.. Indicate item ( Iphone8 ) has not arrived by the buyer got neither his item nor a to... Is the Express zone Nov then I should have received last week 28th Nov then I have. Ask to speak to a refund if a bulky Iphone 8 plus original packaging would! And Ebays dispute system box, but they said the shipper has to file the claim, the... What to do if your item has not arrived and no tracking information it... A total cost of $ 750 or more. `` 8 plus original box! Item and the shipping carrier 12-06-2017 12:22 AM afraid this is true and... We have never received it his feedback does not reflect the experience at! Ebay fraud team ever see this message please contact me 06:05 PM before Canada! Parcel was delivered to this address at a time when I checked with Royal mail it had been signed.! You ordered and you wo n't get a signature, that should be the end of.... Good faith but when they didnt arrive he basically said it was delivered and signed for by someone else a... Effort would be made to resolve the situation react differently for all items a buyer purchases, can... Shows up at some point seller didn ’ t mind helping to locate this package. ” 4 of the that! So is the Express zone wasn ’ t received an order when tracking shows.. 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